Refund and Return

Refund & Return Policy

Welcome to NEXORA

At NEXORA, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please read our Refund & Return Policy below.

Return Eligibility

You may request a return or replacement if:

  • You received a damaged product

  • You received the wrong item

  • The product has a manufacturing defect

To be eligible for a return:

  • The request must be made within 3 days of delivery

  • The item must be unused and in its original packaging

  • Proof such as photos or videos may be required

Non-Returnable Items

We do not accept returns for:

  • Used or damaged products caused by customers

  • Items without original packaging

  • Products marked as non-returnable

  • Personal care or hygiene-related products once opened

Refund Process

Once your return request is approved:

  • Refunds will be processed to the original payment method

  • COD orders may require bank account details for refund processing

  • Refunds usually take 5–10 business days to reflect after approval

Replacement Policy

If your product is defective, damaged, or incorrect, we may offer:

  • A replacement product, or

  • A full/partial refund depending on the situation

Order Cancellation

  • Orders can only be canceled before shipment

  • Once shipped, cancellation requests may not be accepted

Return Shipping

  • In some cases, customers may need to return the product to our supplier or warehouse address provided by support

  • Return shipping charges may apply unless the item received was incorrect or damaged

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again

  2. Contact your payment provider or bank

  3. If the issue continues, contact our support team

Contact Us

For any refund or return-related questions, please contact us through our store’s Contact Us page with your order details.

Thank you for shopping with NEXORA.