Shipping Policy

Welcome to NEXORA

Thank you for shopping with NEXORA. We are committed to delivering your orders safely and as quickly as possible. Please read our shipping policy carefully before placing an order.

Order Processing

• Orders are usually processed within 1–3 business days after confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

• Once your order is shipped, you will receive tracking details via email or SMS (if available).

Shipping Time

Estimated delivery times may vary depending on your location:

• Metro Cities: 3–7 business days

• Other Cities & Towns: 5–10 business days

• Remote Areas: 7–14 business days

Please note that delivery times are estimates and may be affected by courier delays, weather conditions, festivals, or high order volumes.

Shipping Charges

• We may offer Free Shipping on selected products or promotional offers.

• Any applicable shipping charges will be displayed during checkout before payment.

Cash on Delivery (COD)

• COD may be available for selected locations and products.

• We reserve the right to disable COD for certain orders based on delivery area or order history.

Order Tracking

Once your order is shipped, tracking information will be shared with you. Customers can track their shipment using the courier tracking link provided.

Incorrect Address

Please ensure that your shipping address and contact details are accurate.

NEXORA is not responsible for:

• Delays caused by incorrect addresses

• Failed deliveries due to unavailable recipients

• Additional charges caused by incorrect information

Delayed or Lost Shipments

While we work with trusted courier partners, delays may occasionally occur due to factors beyond our control. If your order is significantly delayed or lost, please contact our support team for assistance.

Damaged Package

If your package arrives damaged:

• Please take clear photos/videos of the package and product

• Contact us within 48 hours of delivery

We will review the issue and provide an appropriate solution.

Contact Us

For shipping-related questions or support, please contact us through our store’s Contact Us page.

Thank you for choosing NEXORA!